Refund policy

Refund Policy

Every watch I sell (except those marked AS IS) is inspected, cleaned, and tested before it's listed. I want you to love your watch. If you don't, I'll make it right.

30-Day Returns
You have 30 days from the day your watch arrives to request a return, for any reason.

To be eligible, the watch needs to come back in the same condition you received it. Please don't resize, engrave, open the case back, or otherwise alter it before you're sure it's a keeper. If your watch came with a box, papers, extra links, or other accessories, please include those too.

AS IS Watches
Watches marked AS IS are sold without testing and are final sale. The listing will describe any known issues. If what you receive is significantly different from the description, contact me and we'll work it out.

How to Start a Return
Email me at thewatchdogmarket@gmail.com with your order number and a quick note about why you're returning it. I'll send you a prepaid return shipping label and instructions. Please reach out before sending anything back, since returns shipped without a label can't be accepted.

Damaged, Defective, or Wrong Item
Please look your watch over when it arrives. If it's damaged in shipping, not working, or not the watch you ordered, email me right away (photos help) and I'll fix it, whether that means a repair, a replacement, or a full refund.

Exchanges
Because every watch is one of a kind, I can't do direct exchanges. Just return the one you have and purchase the one you'd like instead.

Refunds
Once your return arrives, I'll inspect it and let you know that your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If it's been more than 15 business days since approval and you haven't seen it, email me at thewatchdogmarket@gmail.com.

Questions?
I'm always happy to answer questions before or after you buy. Just email thewatchdogmarket@gmail.com.